Legal Info

Refund Policy

Last Updated: September 2026

Website: www.engineeredspanish.com

Contact: engineeredspanish@gmail.com

1. Overview

At Engineered Spanish, our goal is to provide high-quality, structured 1:1 Spanish language instruction. Because reserved slots represent dedicated instructor time, our scheduling, refund, and cancellation guidelines are strictly enforced. By purchasing any lesson package, you acknowledge and agree to the policies outlined below.

2. First-Lesson Satisfaction Guarantee

We want you to feel confident in your commitment to learning with us. We offer a satisfaction guarantee for new students under the following conditions:

  • Eligibility: If, after completing your very first lesson, you determine that our teaching approach is not a good fit for you, you are eligible for a 100% refund of your package purchase price.

  • Deadline: You must notify us in writing via email at engineeredspanish@gmail.com within 24 hours following the completion of your first lesson.

  • Processing: Approved refunds will be issued directly back to your original payment method via PayPal within 5 to 10 business days.

3. Non-Refundable Policy (Subsequent Lessons)

Once the 24-hour post-first-session window has expired, or once a second lesson has taken place, all fees and remaining package balances are strictly non-refundable and non-transferable.

Unused classes cannot be refunded due to changes in personal schedule, lack of attendance, or personal preference.

4. Package Validity & Expiration

All class packages must be used within their specified validity timeframe, starting from the date of purchase:

  • 4-Class Package: Valid for 4 weeks.

  • 8-Class Package: Valid for 8 weeks.

  • 12-Class Package: Valid for 12 weeks.

Expired Classes: Any sessions remaining after the expiration date are permanently forfeited and will not be refunded, credited, or extended.

5. Rescheduling & Advance Notice

We understand that schedules change. You may reschedule any session free of charge, provided you give sufficient advance notice:

  • Advance Notice Requirement: You must reschedule via Calendly or email at least 24 hours prior to the scheduled lesson start time.

  • Rescheduled sessions must still be completed before the package's original expiration date.

6. Late Cancellations & No-Shows

  • Late Cancellations (< 24 Hours): Cancellations made with less than 24 hours' notice will be marked as completed, and the class will be deducted from your package balance without eligibility for a make-up or refund.

  • Grace Period & No-Shows: Instructors will wait in the Google Meet room for 15 minutes. If you do not join within this 15-minute window, the session will be considered an unexcused absence (no-show), the class will be forfeited, and no refund or make-up will be provided.

  • Late Arrivals: If you join late within the 15-minute window, the class will still conclude at the scheduled end time (50 minutes from the original start time).

7. Technical Disruptions

  • Student Technical Disruptions: Students are responsible for maintaining functional hardware (camera, microphone) and a stable internet connection. Missed lesson time caused by student connection failures, device issues, or local power outages will not be refunded or rescheduled.

  • Instructor Technical Disruptions: In the unlikely event that a session cannot take place or is disrupted due to technical or personal emergencies on the instructor's end, the session will be rescheduled at no additional cost or credited back to your account.

8. Contact & Refund Requests

To request a refund under the First-Lesson Satisfaction Guarantee or to submit an inquiry regarding your package balance:

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